How to Send and Receive Money via Self Service Channels

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Additional options available with FNB™

With MoneyGram from FNB it's easier than ever to send and receive money. It's quick, easy and safe to get cash to your friends and family around the world; and available to anyone with an FNB account. You can do a MoneyGram transaction at any FNB Branch, FNB ATM or via FNB Cellphone Banking.

How to get started with MoneyGram from FNB

You can use an existing, qualifying FNB account or easily open a qualifying FNB account. To open an account, please remember to bring proof of Identity Document (Valid Passport /Asylum seeker documents) and proof of residence e.g. utility bill or bank statement.

MoneyGram is available anytime, anywhere via ATM and Cellphone Banking.

First load your recipient's in-branch and next time send cash using MoneyGram via Cellphone Banking or from any FNB ATM. Transactions via Cellphone Banking and ATM can only be done to pre-loaded beneficiaries.

How to do a MoneyGram send transaction via ATM:

Insert your card at the ATM, key in your PIN, choose 'More Options', select 'Send or Receive Money' and then follow the prompts below:

  1. Select 'MoneyGram Send'.
  2. Read and accept the MoneyGram terms and conditions displayed.
  3. Select relevant option: 'Send Gift' or 'Send Salary'.
  4. SA Residents can send and receive money as a Gift. Select 'Send Gift' option.
  5. Foreign Nationals can send and receive money as a Salary or Gift.
  6. Select the beneficiary.
  7. Select the service option (currency the beneficiary should receive).
  8. Select the fee option.
  9. Key in the amount to be sent.
  10. Select the account to send the money from.
  11. Enter your cell number.
  12. Verify the information on screen and 'Proceed'.
  13. The quote screen displays the exchange rate, fee and amount to be debited from your account. The quote is valid for two minutes. Click on the 'Accept' button.

You have now completed the MoneyGram send transaction. You will now receive the reference number via SMS.You can also receive money using MoneyGram via an FNB ATM; simply enter the 8-digit reference number and follow the on-screen prompts.

How to do a MoneyGram transaction via Cellphone Banking:

How to do a MoneyGram transaction via Cellphone Banking:

  1. Dial *120*321#
  2. Enter your 5-digit PIN
  3. Select Option 2 (Banking)
  4. Select Option 4 (Payments)
  5. Select Option 5 (MoneyGram)

For residents

Select 1 - to send a gift, or

Select 3 - to receive a gift.

For foreign nationals

Select 1 - to send a gift, or

Select 2 - to send a salary, or

Select 3 - to receive a gift, or

Select 4 - to receive a salary.

You will receive the request to select your beneficiary details and follow the prompts to complete the transaction.

Receive Money - MoneyGram via Cellphone Banking

Enter the 8-digit MoneyGram reference number as received from the sender and follow the prompts to complete the transaction.

Transactional limits:

Limits apply to single, daily and monthly transfers. Please speak to your branch for more information regarding the transaction limits and the currencies available in the receiving country.

Cost:

The cost will depend on the amount of money that you are sending.

Note: MoneyGram services cannot be used to send money within South Africa or to CMA countries (Lesotho, Namibia or Swaziland).